Vape Juice insurance and claims FAQ
Buyers come to us for vape juice after a bad quarter: dead stock on one side, empty shelves on the other. The cause is usually the same, an assortment built from a catalogue instead of from sell-through data. This page explains how we rebuild that balance for B2B buyers.
Published 12 October 2025 · VapeWholesaleHub · Reading time 5 min
How orders move from factory to shelf
We work with B2B buyers who order between a few hundred and a few thousand units at a time, and we treat both ends the same way: a written specification, a sample you approve, and a production run that matches the sample.
Damage in transit is nearly always a packing decision, not bad luck. Double-walled cartons, internal dividers and a drop-tested configuration cost a little more and save the argument at the other end.
Freight on vape juices is driven by volume more than weight. Cartons are designed to hit a clean pallet count, which is why a slightly denser pack can cut your landed cost by more than a discount on the unit price ever would.
Quality control, in plain terms
Battery safety is not a marketing line. Cells are matched by capacity and internal resistance before assembly, charging boards are checked for cut-off voltage, and any unit that fails the cut-off test never reaches packing.
Cosmetic grading is written down, not argued about. Minor scuffs inside the tolerance band are accepted; anything that would make a customer put the unit back on the shelf is rejected. Your staff should never have to explain a finish defect to a paying customer.
Getting the documents right
Age verification is not only a website problem. Retail packaging, shelf placement and staff scripting all carry compliance weight, and auditors increasingly ask for evidence of all three.
Artwork approval is a two stage process: a digital proof for text and layout, then a physical dummy for colour and finish. Skipping the dummy is the single most common cause of a reprint.
- Private label files archived for future rebrands
- Seven-day defect reporting with replace-or-credit
- Batch codes traceable from carton back to production date
- Document pack prepared per destination market
- Consolidated or split shipping, quoted both ways
- Standing reorder schedule with a fixed cut-off
Merchandising a small range well
Counter space is finite. Three well-chosen SKUs outsell nine crowded ones, and the empty space signals a curated range rather than a clearance table.
Bundle a device with a consumable and the reorder rhythm changes from occasional to weekly. That single merchandising decision often does more for monthly revenue than a price promotion.
Specification summary
| Volume | 10 ml |
| Strength | 3 mg |
| Base ratio | 70/30 VG-PG |
| Flavour range | 24 profiles |
| Closure | Child resistant |
| Bottle | PET |
| Minimum order | 100 units per SKU, mixed cartons allowed |
| Lead time | 30 working days after artwork approval |
The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.
Frequently asked
How long does production take?
Around 12 working days after artwork approval for stock configurations, plus transit. Custom runs add roughly a week for tooling and a physical dummy. We confirm the date in writing on the order acknowledgement.
Can we order samples before committing?
Yes. Sample orders are shipped by air express and the cost is credited against your first production order above 50 units. We would rather you handle the sample than approve a specification from a photograph.
How do you handle repeat orders?
The specification is held on file against your account, so a reorder is a reference rather than a new brief. We recommend a standing schedule with a fixed weekly cut-off so stock lands before the shelf empties.
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Need a quotation on vape juices?
Send destination market, target price and quantity. Same-day reply on working days.
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